for the provision of temporary accommodation services
at the Namriyano holiday complex
Version dated 9 September 2026
This document is the official public offer of Sole Proprietor Serhii Viktorovych Pryshchepa, taxpayer identification number 3336912515 (the ‘Provider’), to enter into an agreement for temporary accommodation services at the Namriyano holiday complex on the terms set out below.
A person who makes a booking, makes payment or actually uses the Provider’s services is hereinafter referred to as the ‘Customer’ or ‘Guest’.
1. GENERAL PROVISIONS
1.1. The Offer is published at namriyano.com.ua and remains in effect until withdrawn or replaced by a new version.
1.2. Acceptance of the Offer consists of making a booking through the website or another agreed channel, confirming a booking, making full or partial payment and/or selecting the relevant checkbox to agree to the Offer when booking online.
1.3. The agreement between the Provider and the Customer is considered concluded upon acceptance.
1.4. By accepting the Offer, the Customer confirms that they have read, understood and agreed to its terms.
1.5. A Customer booking accommodation for others undertakes to inform them of the house rules and the material terms of this Offer.
2. SUBJECT OF THE AGREEMENT
2.1. The Provider supplies temporary accommodation services to the Customer in the selected house at Namriyano, and the Customer accepts and pays for those services.
2.2. The specific house, dates, number of guests, price and additional services are determined when booking.
2.3. Photographs, descriptions, specifications and current offers are published at namriyano.com.ua.
3. BOOKING AND PAYMENT
3.1. Bookings may be made through the website, by telephone, messengers, social media or another agreed method.
3.2. To make a booking, the Customer provides the information needed to fulfil it, including their name, telephone number, email address (if required), stay dates, number of guests and other necessary information.
3.3. A confirmed booking requires payment under the selected/agreed terms. A 30% accommodation advance payment, full payment or available Monobank/PrivatBank instalment payment may apply, if the relevant method is available at the time of booking.
3.4. Accommodation is paid for using the payment details provided by management or online on the website. A booking is considered confirmed once the payment required under its terms has been received.
3.5. If management sets a different advance payment amount or deadline for a particular booking, the Customer will be informed before payment.
3.6. The Customer must check the dates, house, number of guests and other booking details before paying.
4. PRICES AND ADDITIONAL SERVICES
4.1. Current prices are shown on the website or communicated when booking and may depend on the house, season, day of the week, holidays, length of stay and additional services.
4.2. Once a booking has been confirmed and paid for, its price does not change unless the Customer changes the booking details or orders additional services.
4.3. A private hot tub is an additional service. One session of up to 3 hours costs UAH 2,500. Multiple sessions may be requested, subject to availability.
5. CANCELLATION AND RESCHEDULING
5.1. If cancellation or rescheduling is requested at least 7 calendar days before check-in, the booking may be moved to other available dates without forfeiting the amount paid, by agreement with management.
5.2. If fewer than 7 calendar days remain before check-in, the advance payment is non-refundable.
5.3. Special or promotional rate terms may differ if clearly communicated to the Customer before payment.
5.4. This section applies subject to mandatory requirements of Ukrainian law and does not restrict consumer rights that cannot be limited by contract.
6. CHECK-IN AND STAY
6.1. Check-in and check-out times are set by the current complex rules and communicated to the Customer when booking or before arrival.
6.2. Early check-in or late check-out is possible only by prior arrangement and subject to availability.
6.3. The number of people actually staying in the house must not exceed the agreed number without the Provider’s prior consent.
6.4. Guests must take care of the house, furniture, appliances, equipment, grounds and other property, and comply with fire safety, public order and quiet-hour rules.
6.5. Smoking inside the houses is prohibited. Open flames and pyrotechnics may be used only where and when expressly permitted by the complex rules and the law.
6.6. Pets are allowed in accordance with the rules of the particular house and by prior agreement with management.
7. PROPERTY CARE AND COMPENSATION FOR DAMAGE
7.1. The Customer must take care of the house, furniture, household appliances, plumbing fixtures, tableware, textiles, decorative items, equipment, keys, landscaping features, grounds and other property used during their stay.
7.2. The Customer must use property only for its intended purpose and follow safe operating rules. Any damage, faults or missing items found at check-in must be reported to management immediately.
7.3. The Customer is liable for damage, destruction or loss of property caused by their fault or that of persons staying with them, their visitors or pets for which they are responsible.
7.4. Damage is compensated at the actual cost necessary to repair, restore, specially clean or replace the affected property.
7.5. The amount of damage may be supported by invoices, receipts, estimates, repair costs, the market value of comparable property and other objective evidence.
7.6. If property cannot be repaired or repair is uneconomical, compensation is determined with regard to the cost of identical property or property with comparable characteristics and the circumstances of the particular case.
7.7. Such property includes furniture, mattresses, appliances, televisions, plumbing fixtures, lighting, doors, windows, glass, towels, bed linen, tableware, kitchen utensils, decor, keys, locks, terrace equipment, the barbecue grill, hot tub and related equipment, and landscaping features.
7.8. Where soiling clearly exceeds normal post-stay cleaning, the Provider may claim reimbursement of documented additional professional cleaning or restoration costs.
7.9. The Provider may photograph or film identified damage to document the circumstances and support a compensation claim.
7.10. The Customer is not liable for normal wear and tear, hidden defects, faults not caused by them or damage that existed before check-in.
8. REFUNDABLE SECURITY DEPOSIT
8.1. To secure proper compliance with the Offer and protect the property, the Customer pays a refundable security deposit of UAH 4,000 (four thousand) per booked house at check-in, unless otherwise agreed by the parties before check-in.
8.2. The security deposit is not payment for accommodation or additional services and is refundable if there is no damage, destruction or loss of property or other substantiated property claim relating to the stay.
8.3. After check-out, the Provider or their representative may inspect the condition of the house and its property.
8.4. If there are no substantiated property claims, the deposit is normally refunded on the day of check-out after the house inspection, but no later than 24 hours after check-out if the inspection objectively requires additional time.
8.5. Where there are lawful grounds, the amount of confirmed damage may be deducted from the security deposit as compensation. The Provider informs the Customer of the damage identified and the amount calculated.
8.6. If the damage is less than UAH 4,000, the unused portion of the deposit is refunded to the Customer.
8.7. If confirmed damage exceeds UAH 4,000, the Customer pays the difference in accordance with Ukrainian law. Payment of the deposit does not cap liability at UAH 4,000.
8.8. In a dispute over whether damage occurred or the amount of loss, the parties will seek a negotiated resolution and, failing agreement, resolve it in accordance with Ukrainian law.
9. FORCE MAJEURE AND SAFETY
9.1. The parties are released from liability for failure to perform obligations in the cases and to the extent provided by law for force majeure events.
9.2. Such circumstances may include hostilities, missile or other attacks, fires, natural disasters, government decisions and other extraordinary circumstances that objectively prevent performance of obligations.
9.3. The existence of martial law alone does not automatically release the parties from their obligations unless specific circumstances have made performance impossible.
9.4. During an air raid alert, Guests should follow official guidance from the competent authorities and safety rules.
10. PERSONAL DATA
10.1. When booking, the Customer provides personal data necessary to make and fulfil the booking, communicate, process payments and provide services.
10.2. Such data may include first and last name, telephone number, email address, booking and stay information, and other voluntarily supplied details.
10.3. Data may be processed to make, confirm, change and cancel bookings; provide services; communicate; process payments; maintain accounting and tax records; meet legal requirements; handle enquiries; and protect the parties’ rights.
10.4. Data may be processed using CRM, booking, hosting, email, messaging, payment and other technology services to the extent necessary for the relevant purpose and on lawful grounds.
10.5. Detailed personal data processing terms are set out in the Privacy and Personal Data Processing Policy published at namriyano.com.ua.
11. MARKETING COMMUNICATIONS
11.1. With separate voluntary consent, the Provider may use the Customer’s contact details to send promotions, discounts, promo codes, news, seasonal and personalised offers and other marketing messages.
11.2. These messages may be sent by email, SMS, telephone or messengers, depending on the contact details provided.
11.3. Marketing consent is not a condition of booking. Users may withdraw it at any time using an available unsubscribe method or by contacting the Provider.
11.4. Opting out of marketing does not affect service messages necessary to fulfil a booking.
12. ELECTRONIC COMMUNICATIONS
12.1. Booking-related messages may be sent using the contact details provided by the Customer.
12.2. Service messages include booking confirmation, payment information, check-in reminders, check-in/check-out instructions, booking changes and other information necessary to perform the agreement.
13. FINAL PROVISIONS
13.1. The parties’ relationship is governed by Ukrainian law.
13.2. The parties seek to resolve disputes through negotiation and, if this is not possible, in accordance with the procedure established by Ukrainian law.
13.3. The Provider may amend this Offer. A new version applies from publication and does not change previously confirmed booking terms unless required by law or agreed by the parties.
14. PROVIDER DETAILS
Sole Proprietor Serhii Viktorovych Pryshchepa
Taxpayer identification number / EDRPOU: 3336912515
IBAN: UA893052990000026001016713026
Bank: JSC CB PRIVATBANK
Website: namriyano.com.ua